Frequently asked questions
What if I'm unsure about sizing?
If you're unsure about the fit, we recommend choosing a size up. This will give you a more comfortable fit, and you can always return the item if needed. For questions, you can also always reach our customer service team.
Where do you ship, and what does it cost?
We ship to the United States. Shipping is free on every order, with tracking.
How long does delivery take?
Orders are processed within 1 to 3 business days. Delivery then takes 4 to 9 business days, so 5 to 12 business days in total. You will receive a tracking link by email as soon as your order ships. All details are in our shipping policy.
How can I track my order?
Once your order ships, you will receive an e-mail with your tracking link. You can follow your parcel through that link at any time.
Can I cancel or change my order?
Yes, as long as your order has not been processed yet. Email us as soon as possible at info@parkerhayes-newyork.com with your order number. If your order can still be cancelled, you receive a full refund. Once it has been processed, it can no longer be cancelled or changed, but you can return it after delivery under our return & refund policy.
How can I return my order?
Simply contact our customer service via our contact page. You will receive a reply with the return details within 24 hours.
Is my payment secure?
Yes. Payments go through Shopify’s encrypted checkout, and we never see or store your full card details. You can pay with the methods shown at checkout.
How can I contact you?
Email us at info@parkerhayes-newyork.com, call us at +31 6 8304 5737 or use our contact form. Customer service: Monday to Friday 9:00 a.m. to 5:00 p.m., Saturday and Sunday 10:00 a.m. to 5:00 p.m. (Eastern Time). We aim to reply within 24 hours.
